*Privacy Policy*

• This privacy policy outlines how you use the Asmahan Online Trading website and protect the security of information while ensuring the privacy of your data.

• We will ask you to provide certain information listed below when using this website, so you can be assured that it will only be used in accordance with the privacy statement.

• This policy may be changed or updated from time to time to meet requirements and standards by updating this page. Therefore, you should review this page periodically to ensure that you agree with any changes regarding the information collected.

*What information is collected?*

• Personal information which may include your name, address, phone number, and email address.

• Demographic information for customer surveys or statistics or offers.

*Why do we collect this information?*

• To store the information to facilitate and expedite the order completion process each time.

• We may use this information to improve our products and provide better services to our customers.

• We may send promotional emails periodically about our new products and special offers.

*Information Security*

• The information will not be used or disclosed except as stated below; we do not share your personally identifiable information collected on the site with others. We will only disclose your delivery information to a third party for tracking or delivery purposes. For example, we need to disclose your address information to the delivery service to deliver the products you ordered.

• All credit/debit card details and personally identifiable information will not be stored or shared with any third party.

• The site may also disclose personally identifiable information in response to a subpoena, court order, or any legal proceedings if necessary.

• Asmahan Online Trading is a registered trademark with the Ministry of Commerce and Industry.

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Return and Refund Policy

Effective Date: (20/01/2025)

1. Return Eligibility

Time Frame

We don’t accept any returns for our jewelry, but we can agree to change the sizes or designs on the same item and the customer should inform us from maximum 1-3 days of the date of delivery.

Proof of delivery (i.e., tracking information or courier records) will be used to determine the return window.

Condition of Items

Items must be unused, unworn, and in original condition with all tags, boxes, certificates or receipts will be sent online by WhatsApp or email, and packaging materials included.

Proof of Purchase

Invoice or mobile number  is required for any changes to be processed.

2. Non-Returnable Items

Customized & Personalized Pieces and per order

Products that have been engraved, resized, or altered based on customer requests are for final sale and cannot be returned or exchanged.

Earrings (If Applicable)

For hygiene reasons, once earrings have been worn or removed from sealed packaging, they cannot be returned unless they arrive damaged or defective.

Final Sale or Clearance Items

Any item marked as “final sale” or “clearance” at the time of purchase is not eligible for return or refund unless the product arrives damaged or in a defective condition.

3. Return Process

Contact our Customer Support at (WhatsApp or Instagram) within 1-3 Days of the date of delivery.

Shipping Instructions

Please ship items in secure packaging to prevent damage in transit.

We recommend using a trackable shipping service with insurance, especially for high-value items.

You are responsible for returning shipping costs unless the return is due to an error (e.g., incorrect or defective item received).

Inspection & Processing

Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.

If approved, your refund will be processed to the original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank or payment provider.

Partial or Rejected Returns

If the item does not meet our return criteria (e.g., missing parts, signs of wear), a partial refund or rejection of the return may apply.

In the case of rejection, the item will be returned to you at your expense.

Damaged or Defective Items

For items that arrive damaged or defective, please contact us immediately (within 24 hours of delivery). We will arrange for repair, replacement, or a full refund at no additional cost to you, subject to availability.

5. International Orders (If Applicable)

Customs & Duties

Customers are responsible for any duties, taxes, or customs fees that may apply to returned items.

We cannot be held responsible for delays caused by customs in your country.

Extended Return Window

If international shipping or customs processing causes delays, please contact our Customer Support to discuss an extended return window on a case-by-case basis.

Refund Timeline

After inspection and approval, please allow 5–10 business days for the refund to process.

You will receive a confirmation message once your refund has been initiated.

7. Contact Information

For any questions or concerns about returns, refunds, or exchanges, please reach out to:

Email: (asmhan.jewels@gmail.com)

Phone: (+973-39372556)

Customer Support Hours: (7 Days/12 Hours)

8. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be reflected in the Effective Date above. We encourage you to review this policy each time you make a purchase from our online store.